Question ans Answer

Covid-19 Frequently asked questions

Q. My circumstances have changed due to Covid 19. I now need new or increased services quickly. What do I do?
A. In the first instance, clients seeking access to new or increased services should seek advice through the My Aged Care contact centre (1800 200 422). Assessors can be flexible and undertake urgent telephone assessments if required, for at-risk clients.

Q. Carers may be affected by the virus. Will Commonwealth Home Support Programme (CHSP) clients associated with carers be able to access respite services?
A. My Aged Care can assist in locating CHSP respite services or emergency respite for clients where required through the Commonwealth Respite and Carelink Centres (CRCCs). The respite services available through the CHSP include Flexible Respite (in-home day or overnight respite), Centre-Based Respite and Cottage Respite (overnight respite in a community setting). Contact your nearest CRCC by phoning 1800 052 222 during business hours or 1800 059 059 for emergency respite support outside of standard business hours.

Q. I heard that Woolworths is donating toilet paper to Meals on Wheels Clients
A. Yes, you are correct Woolworths has generously donated toilet paper to existing Meals on Wheels clients. We are currently waiting for our delivery as soon as we have received our supply we will start delivering to our clients.

Q. Do you need extra volunteers at this time?
A. Yes we need your support now more than ever Meals on Wheels is the heart of our local communities and we will continue to deliver meals to the elderly and the most vulnerable in the community. We are continually adapting and changing the way we provide services during these uncertain times (and will continue to do this), keeping our clients, volunteers and staff health as our top priority.
If you are a member of the public and in good health or a corporate looking to assist in local communities, please help us keep our wheels in motion and volunteer today. Could you please call us on 44225111?

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